Residents warned as eThekwini emergency lines disrupted by network fault
eThekwini Municipality has confirmed that a network fault is disrupting critical communication services, including the toll‑free number and emergency lines, leaving residents potentially unable to reach emergency teams through usual channels.
The city issued the announcement in a media release on January 5, 2026.
“eThekwini Municipality advises residents that the city is currently experiencing a network fault that has disrupted critical communication services, including the toll‑free number and emergency lines,” the statement read.
“As a result, residents may be unable to reach emergency teams through the usual channels.”
The municipality said it understands the urgency of these essential services and assured the public that technical teams are working around the clock to identify and resolve the issue.
“All available resources have been deployed to restore full functionality as quickly as possible,” it added.
In the meantime, residents are encouraged to use the following alternative contacts for assistance:
Fire Services: 076 223 2224 or 063 603 5775
Metro Police and Disaster Services: 031 367 0005
Water and Sanitation: WhatsApp 073 1483 477, or log faults through the eThekwini Mobile App
Electricity: WhatsApp 076 791 2449, or log faults via the Electricity Mobile App, [webfault.durban.gov.za] (http://webfault.durban.gov.za), or the free USSD service by dialling *134*3532#
The municipality said these measures are intended to ensure residents can continue accessing essential services without interruption.
“The municipality apologises for the inconvenience caused and appeals for patience and understanding as technicians work diligently to stabilise the system,” the statement said.
“The municipality remains committed to ensuring uninterrupted access to essential services and will provide regular updates through municipal platforms.”
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